Refund policy
Return and Refund Policy
Not happy? Send it back. Within 14 days, no hassle, no discussion.
1. Your cooling-off period: 14 days
Up to 14 days after delivery you can revoke your order - no reason, no explanation needed.
Want to tell us why anyway? Great. It makes us better.
Note: bought through a dealer? Return it to the dealer, not through herQs.
2. How returns work
- Register your return or exchange in our returns portal: herqs.montareturns.com. All you need is your order number and email address.
- Pick your carrier in the portal and pay the return shipping there. You will receive your shipping label and the return address.
- Pack the product in its original packaging - unused, complete, undamaged. Keep the box itself neat too: no duct tape or brown tape on the original packaging.
- Stick the label on the package and drop it off at the carrier.
- Keep your proof of shipment until your refund has arrived.
3. The rules
- Unused = the fire has never been in it.
- Complete and undamaged, in the original packaging, with the packaging itself in good condition.
- Returned it used or damaged anyway? Then we deduct the loss in value from your refund.
4. What happens to your return
Honest is honest, this is the real timeline:
- Your package takes about 2 working days to reach our warehouse.
- There we check your return for condition, completeness and use. Within 14 days of arrival at the warehouse the check is done and your money is on its way back - via the same payment method.
So count on a maximum of 3 weeks between dropping off your package and the money in your account. Usually faster, never longer.
5. Costs
Return shipping is at your expense; you pay it in the returns portal. So is the risk, until the package has arrived at our warehouse.
Defective product or wrong delivery? Then we pay the return costs.
6. Delivered damaged? Take photos
Document it right away with photos. That helps us act fast - and protects you.
7. Questions?
Email info@herqs.com and we will help you out.