You buy a fire pit for evenings you haven't had yet. The birthday that runs past midnight, the cold New Year's Eve, that one summer nobody wanted to go home. A two-year warranty doesn't belong with that.
A lifetime does.
Lifetime, what does that mean?
For as long as you own your herQs, we stand behind it. That goes for the fire pit and for the accessories, from the moment you register your purchase.
The warranty covers defects in materials and workmanship. And the thing that matters most with a fire pit: burn-through, cracks and warping from normal use with fire. A fire pit has to handle fire. If it can't, that's our problem, not yours.
You sit by the fire. We handle the rest.
Four customers, four fixes
These aren't our examples. Customers wrote them on Trustpilot themselves.
The ash pan that warped. Nick's ash pan on his first fire pit warped from the heat. He sent an email and, according to his review, received the upgraded part in thicker material within a few hours, free of charge. Read Nick's review
The rust that shouldn't have been there. William's Cozy started to rust after two fires. New stainless steel shouldn't do that, so it was a material defect. He emailed photos, heard back within a day and we replaced his fire pit. Read William's review
The handle that came loose. The handle on Rick's grill grate came loose. He reported it through the website and had a new part the next day. Read Rick's review
The ring that stayed on holiday. Stijn lost his safety ring on holiday. Not a warranty case, and he knows it. He got a new one anyway, free. Read Stijn's review
Four times the same story. You email, we fix it, you light up again.
What isn't covered
- Discolouration. Stainless steel colours in the fire: blue, gold, bronze. It says nothing about quality, only that you use it.
- Rust and weather. Even stainless steel can rust when it stays wet or comes into contact with salt. A winter unprotected in the garden is exactly that.
- Commercial use, such as hospitality or rental.
- Misuse, such as accelerants or using it against the manual.
What you do
Your fire pit asks very little. Empty the ash once it has cooled, because wet ash holds moisture. Store it dry in the protective cover that comes with it. Treat it like that and it lasts for years, and still looks after a season like it did on the first night.
You look after your fire pit, we look after the rest.
How to claim
- Register your purchase within 30 days using the warranty form.
- Something wrong? Email info@herqs.com with your order number and a few photos.
- We take a look and choose the fix together: a new part, a repair or a new fire pit.
Forgot to register? Email us anyway. We don't make it difficult.
Frequently asked questions
Does the warranty cover accessories too?
Yes. The lifetime warranty covers your fire pit and your accessories.
Do I need to register my purchase?
Yes, within 30 days using the warranty form. Forgot? Register now or email us and we'll take a look.
My fire pit has discoloured. Is that a warranty case?
No. Discolouration is part of stainless steel in the fire.
I bought my fire pit second-hand. Am I covered?
The lifetime warranty belongs to the buyer who registered and doesn't transfer to the next owner. Missing a part? Email us. We help where we can.
Curious how your fire pit works and why it makes so little smoke? Read how a smokeless fire pit works. The full terms are in article 10 of our terms and conditions.
Master the fire, chill like a pro